Problem with tourist card

  • 1
  • Pregunta
  • Actualizado Hace 3 años
  • Resueltas
I tried to buy a tourist card and received an error response from the website. The website said it could not process the order so I tried again. I now see from the "reprint" function that I have been twice. Is there any way to void or cancel order #  653806. I have still not received an email confirmation for either order. 
Foto de  Joy Chapman

Joy Chapman

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Publicado Hace 3 años

  • 1
Foto de  VS

VS, Employee

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Respuesta oficial
In order for us to verify and channel your problem with the corresponding department, we ask you to write to us at informacion@dgii.gov.do, detailing your case, and supplying the following information:

- Date of purchase
- Last four (4) digits of the credit card used
- Email that used to buy the cards
- holder of the name of the card.